What a Good Lawyer Should Do For You
When you instruct a law firm, what level of service should you expect to receive from them and what happens if they are failing to adhere to these minimal standards?
If you have instructed a UK Solicitor for the first time, you may be confused over the level of service you should expect to receive from them. This would not be any surprise really, as very few people who have not studied law, will really have any true appreciation of what standards of service they should expect from any law firm.
The first thing and most important, is the advice you initially get from your solicitor once you have appointed them. This is up to you to ensure that you are taking in all that the solicitor is saying to you, and if there are any points which you are struggling to understand, ask them to go over these again. Lawyers general are very good at giving advice. Once you have had the main appointment with them, they should then send you a letter soon afterwards, to clarify the main legal points that had arisen in the appointment.
The Lawyer should make it clear at the appointment stage if they intend to progress with your case. It is at this point where you can become more actively involved. It is a good idea to ask the solicitor to give you an approximate timescale for when they believe relevant actions will be completed. As with anything in the Law, some things might be out of their control and it is important to remain realistic. Understand that sometimes is necessary to get in contact or meet other parties. When someone other than your legal solicitor holds things up and causes delays, It would be unfair for this to reflect on your lawyer.
Make sure your legal firm is keeping you informed of any developments once you have appointed one. This is the most common area for where law firms slip up in their service to clients. In short, do not allow them to get away with this. If needs be, call them and chase them for information. If they will not return your call or do not respond to your letters then you should think about complaining about them formally. Some solicitors will not call you unless they feel it is absolutely necessary.
Once you have received you solicitors bill it is imperative to check everything is correct. This is often a poor area of a solicitors service. When you get the bill, if anything is not clear then you need to contact your solicitor. If you remain certain that there is a mistake and want to complain about a solicitor, pursue a complaint to a senior partner. If things don’t work out you can go to the Legal complaints service who can take a look at your situation.
To find a good Solicitor, if you are concerned about any of this, can be easy if you go to a good solicitors directory. Most solicitors’ directories will only provide you with basic information, where law firms are concerned. Therefore, these may not really be of any use to you in this regard. To choose the best solicitor it is advantageous to find a legal directory that you can select a law firm yourself based on reviews. http://www.Solicitor.info is a great such lawyer directory to do this.
